Important Update Following Recent Power Outage
In response to the massive power outage that affected the entire Iberian Peninsula on April 28, 2025, we have decided to extend our regular fee payment deadline. We understand that this unprecedented disruption affected millions of households and businesses, preventing many of you from completing your scheduled payments on time.
New Deadline: May 7, 2025
To ensure everyone has a fair opportunity to complete their payments without penalty, regular fees will now be available until May 7, 2025. This one-week extension provides adequate time for all affected individuals and businesses to recover from the technical difficulties caused by the power outage.
What This Means For You:
- Extended Payment Period: You now have until May 7, 2025, to make your regular fee payment
- No Penalties: Payments made during this extension period will not incur any late fees
- Equal Opportunity: This extension ensures everyone has sufficient time to process their payments regardless of how severely they were affected by the outage
Why We’re Extending the Deadline
At our organization, we prioritize fairness and understand that unexpected circumstances such as power outages can significantly disrupt your ability to meet financial obligations. The April 28 outage affected critical infrastructure across the entire Iberian Peninsula, including banking systems and internet connectivity, making it difficult for millions to complete online transactions.
This extension reflects our commitment to supporting our community during challenging times. We believe in providing reasonable accommodations when external factors beyond your control impact your ability to meet deadlines.
Already Made Your Payment?
If you’ve already completed your payment before the power outage or managed to do so afterward, we thank you for your promptness. No further action is required on your part.
We appreciate your understanding and patience as our community recovers from this large-scale disruption. Our team remains committed to ensuring everyone has equal opportunity to fulfill their payment obligations without penalty.
Last updated: May 1, 2025